Shipping & Returns

Hassle-free Returns & Exchanges

Need to make a quick return or exchange? We've got you covered.

Start your return or exchange for U.S. orders by accessing the returns center below. For international orders, please see the International Return Policy below.

Returns & Exchanges Center

Sun-Dipped Gems offers returns and exchanges on items that are received within 30 days of the purchase date.
Any shipping fees associated with the return are to be paid for by the customer either upfront or as a deduction from the total amount of the refund.
Sun-Dipped Gems will assess a nominal $1.99 restocking fee per returned order.
Sun-Dipped Gems will only accept jewelry items that are unused, unworn and in new condition with any tags still attached, and items must be in the original packaging.
Only full-priced items are eligible for returns and exchanges. Sales or discounted items and custom jewelry items are ineligible for returns or exchanges.
Items sold as a set but not returned as a set are ineligible for refunds or exchanges.
Returns not received within 30 days of the purchase date or returns that do not meet the eligibility requirements, will not be accepted for refunds or exchanges.
Please return your jewelry within 10 days of creating the pre-paid label for a valid return.
Access our hassle-free returns/exchange portal here.
Once your return request has been approved in the returns portal, a return label will be sent to you via email.
After your return is received at the warehouse, it will be inspected. Please allow up to 5 business days for processing your return.
Once your return is successfully processed, you will receive a credit to your original payment method, which may be reflected within 5 to 10 business days depending on your banking institution.
Need more help? Contact our team at returns@sundippedgems.com

International orders that are returned within 30 days of the purchase date are eligible for store credit only.
Refunds and exchanges are not offered on international orders at this time.
Sun-Dipped Gems will only accept jewelry items that are unused, unworn and in new condition with any tags still attached, and items must be in the original packaging.
We are not responsible for any loss or damage to any parcels returned to us.
Sun-Dipped Gems does not cover postage for international orders. You may use an insured postal carrier to return your items back to our warehouse.

Duties and taxes are included in the shipping costs at checkout. Prepaid duties and taxes are forwarded to your local customs authority, and therefore, are non-refundable when your return is received and refunded. Please reach out to your local customs office directly for further assistance. Sun-Dipped Gems is not responsible for any additional duties and taxes assessed by customs for international orders.

Please allow up to 5 business days from the time of your return shipment to process your return.
Once your refund has been processed, you will receive an email with confirmation of your refund to your original form of payment.
After shipping fees are deducted, the total purchase amount in addition to any taxes assessed will be refunded.
In most cases, credit card refunds may take up to 10 business days to reflect in your account.
Due to carrier delays, please allow extra days for your return to be received and processed.

We pride ourselves on processing and shipping your smile in a box to you as quickly as possible, so processing and shipping can be swift. However, most orders are able to be canceled or have the shipping address adjusted within the first hour after being placed.
Please contact us immediately at customercare@sundippedgems.com.
Due to the nature of processing and shipping, Sun-Dipped Gems is unable to guarantee cancellations or shipping address adjustments.

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Shipping & Returns

Hassle-free Returns & Exchanges

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