Please note that items must be unused and in the same condition that you received them in order to be eligible for a return.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We reserve the right to determine whether your product(s) are eligible for a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items are final and cannot be returned.
PLEASE NOTE: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unfortunately, we currently do not offer exchanges on our products. If you would like to change for a different product, we invite you to follow the steps for a return, and then visit www.sundippedgems.com to place a new order for the item you would like to purchase.
Be. Always. Shineful.