International orders that are returned within 30 days of the purchase date are eligible for Store Credit only.
Refunds and exchanges are not offered on international orders at this time.
Sun-Dipped Gems will only accept jewelry items that are unused, unworn and in new condition with any tags still attached, and items must be in the original packaging.
We are not responsible for any loss or damage to any parcels returned to us.
Sun-Dipped Gems does not cover postage for international orders. You may use an insured postal carrier to return your items back to our warehouse.
Duties and taxes are included in the shipping costs at checkout. Prepaid duties and taxes are forwarded to your local customs authority, and therefore, are non-refundable when your return is received and refunded. Please reach out to your local customs office directly for further assistance. Sun-Dipped Gems is not responsible for any additional duties and taxes assessed by customs for international orders.
Standard Shipping - $4.99 Flat Rate (4 to 7 business days)
Expedited Shipping - Free for orders over $150 (2 to 3 business days)
Standard overnight - $35.00 (1 business day)
International shipping - Free for orders over $200.00 (4 to 14 business days)
Due to military handling time, delivery to some destinations may take up to 45 days.
Please click here where you'll be redirected to our hassle-free returns portal and can easily begin the process.
Please allow up to 20 days from the time of your return shipment to process your refund.
Once your refund has been processed, you will receive an email with confirmation of your refund to your original form of payment.
The total purchase amount in addition to any taxes assessed will be refunded. Please note, any shipping charges will not be refunded.
In most cases, credit card refunds may take up to 10 business days to reflect in your account.
Due to carrier delays, please allow extra days for your return to be received and processed.
We pride ourselves on processing and shipping your smile in a box to you as quickly as possible, so processing and shipping can be swift. However, most orders are able to be canceled or have the shipping address adjusted within the first hour after being placed.